Contact Information

Pure PC Headquarters (corporate and shipping)

2751 Electronic Lane
Dallas, Texas 75220

Sales

1-888-657-1881
Mon - Fri 9:00am - 7:00pm EST
Sat - Sun 9:00am - 7:00pm EST
sales@purepconline.com

General Support

1-888-657-1881
Mon - Fri 9:00am - 7:00pm EST
Sat - Sun 9:00am - 7:00pm EST
support@purepconline.com

Online Live chat

Available during normal sales hours
Mon - Fri 9:00am - 7:00pm EST
Sat - Sun 9:00am - 7:00pm EST

Luxury Support

Please call the number provided in your system portfolio
Mon - Fri 24 hours
Sat - Sun 24 hours

Pure PC Limited Product Warranty Statement

All Pure PC branded products are covered with a 1-year, 3-year or 5-year limited product warranty parts and labor as well as *LIFE TIME* remote diagnostic and phone support. To determine which warranty you purchased, please review your packing slip or invoice

 The following sections detail the terms and conditions of the Pure PC Limited Product Warranty and Return Policy for the United States, the DOA policy, 30-Day Money Back Guarantee as well as some special considerations for International Orders.

LIFETIME remote and phone support

Stated simply, it means we will always be here to help you. Even after the parts and labor warranty period for your Pure PC branded hardware is over, you can contact us and our experts will help diagnose the problem you are experiencing and advise you on a solution, at no extra cost to you.

Scope of the Pure PC Limited Product Warranty

Pure PC warrants to the original purchaser (proof of purchase is required) that any PURE PC branded hardware will be free of defects in workmanship and materials for the applicable limited warranty period set forth in your packing slip or invoice, which is measured from the date of shipment of the product.

Importantly, this limited product warranty does not cover:

• Non-Pure PC  branded hardware products and accessories e.g., monitors, speakers, and mouse/keyboard;
• Software, including the operating system and software added through  Pure PC's factory integration system, as well as any third party software;
• Product that has been damaged by actions that are beyond Pure PC's control, including for example, impacts, fluids, fire, flood, wind, earthquake, lightning or similar disaster, war, strike, lockout, epidemic, destruction of production facilities, riot, insurrection or material unavailability;
• Product that has been damaged through misuse, abuse or mishandling, including without limitation the unauthorized modification of the system as a whole or any individual component, and/or the attachment of peripheral devices or virus attacks;
• Product for which Pure PC has not received payment; or
• Paint or finish.

If a covered product is proven to be defective in workmanship or materials, Pure PC will, at its option: (1) replace or repair the defective component; or (2) replace the product with a comparable product. Replacement parts will be new or serviceably used, comparable in function and performance to the original part or product. If we determine that the problem with the product is not covered by the limited product warranty, we will inform you of alternative solutions that may be available to you on a fee-for-service basis.

THIS WARRANTY AGREEMENT GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS THAT VARY FROM STATE TO STATE (OR JURISDICTION TO JURISDICTION). ALIENWARE'S RESPONSIBILITY FOR DEFECTS IN PURE PC BRANDED HARDWARE IS LIMITED TO REPAIR OR REPLACEMENT AS SET FORTH IN THE PURE PC LIMITED PRODUCT WARRANTY. ALL EXPRESS AND IMPLIED WARRANTIES FOR THE PRODUCT, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN TIME TO THE TERM OF THE LIMITED WARRANTY PERIOD REFLECTED ON YOUR PACKING SLIP OR INVOICE. NO WARRANTIES, WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER THE LIMITED WARRANTY PERIOD HAS EXPIRED.

MOREOVER, PURE PC'S AND YOUR MAXIMUM LIABILITY TO THE OTHER IS LIMITED TO THE PURCHASE PRICE YOU PAID FOR PRODUCTS OR SERVICES PLUS INTEREST AS ALLOWED UNDER THE APPLICABLE LAW. NEITHER YOU NOR PURE PC WILL BE LIABLE TO THE OTHER FOR PROPERTY DAMAGE, PERSONAL INJURY, LOSS OF USE, INTERRUPTION OF BUSINESS,"DOWN TIME", PURCHASER'S TIME, LOSS OF USE OF RELATED EQUIPMENT, LOST PROFITS, LOST DATA OR OTHER CONSEQUENTIAL, INCIDENTAL, PUNITIVE OR SPECIAL DAMAGES, HOWEVER CAUSED, WHETHER FOR BREACH OF WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), ABSOLUTE OR STRICT LIABILITY OR OTHERWISE, OTHER THAN THOSE DAMAGES THAT ARE INCAPABLE OF LIMITATION, EXCLUSION OR RESTRICTION UNDER THE APPLICABLE LAW.

SOME JURISDICTIONS DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS OR THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU.

Service and repair commitment

For all other covered products, we will first attempt to diagnose and resolve the problem over the telephone. If we determine that the problem is with a defective component covered by your warranty, then we will, at our option, either: (a) have you send your product to our repair facilities for repair or replacement; or (b) send you a component part to replace the defective component.

If our technical support agents determine that your product must be returned to our facilities for repair or replacement, we will issue you a Return Material Authorization Number to be used when shipping the product back to us. You are responsible for shipping expense. You must, however, return the product to us in its original packaging. In case you have lost the original packaging, please contact Pure PC to purchase a replacement set. We will, at our expense, return the repaired or replacement product to you. We will pay shipping expenses to you only if you use an address in the 49 contagious United States. Otherwise, you are responsible for shipping the product to our Repair Facility and we will ship the product back to you freight collect.

If we agree that a system component(s) should be replaced onsite, we will then send the replacement part(s) to you and request that you send us back the defective component(s). We will require a valid credit card number at the time you request a replacement part under this option, but will not charge you for the replacement part as long as you return the original part to us within five (5) days after you receive the replacement part. If we do not receive the original part within five (5) days from the date you received the replacement part, we will charge to your credit card the then-current standard price for that part.

IMPORTANT NOTE: Before you ship product to us or before you replace a part, make sure to back up the data on the hard drive(s) and any other storage device(s) in the product(s). Remove any confidential, proprietary, or personal information and removable media such as floppy disks, CDs, DVDs, thumb drives or any other removable media. We are not responsible for any of your confidential, proprietary, or personal information; lost or corrupted data; or damaged or lost removable media.

Pure PC's 30 day Return commitment

 We take pride in the quality of the products that we sell and, as a direct result, offer a 30-day money back guarantee on all Pure PC branded products, accessories, peripherals and unopened software still in its/their original sealed packaging. Shipping and handling fees are not refundable.  A twenty percent (20%) restocking fee will be deducted from your refund or credit. To return merchandise, you must obtain a Return Materials Authorization number. Please call the Pure PC's customer service department and provide them with the invoice number, item description, and serial number(s) of the merchandise you wish to return. You must ship the merchandise within five (5) days of receiving your RMA number. Moreover, you must also return the merchandise to Pure PC in its/their original packaging, in as-new condition along with any media, documentation, and all other items that were included in the original shipment, prepay shipping charges, and insure the shipment or accept the risk of loss or damage during shipment.  You may contact Pure PC to purchase shipping material.

Pure PC's DOA ("Dead on Arrival") commitment

Pure PC's products go through extensive testing, burn-in period and quality control check points and are carefully packaged. But we also understand that things may go wrong.  As such we stand behind our products by making the following commitment:

 During the first 7 days of the arrival of the Pure PC branded product, should we agree the product is DOA, PURE PC will cover ALL ground shipping charges for repair and replacement

International Orders

Duties and applicable local taxes are not calculated or charged by Pure PC.  International customers are solely responsible for any shipping costs, as well as duties and/or taxes that may be incurred from the international transit of any part or system for repair.